How Can I Fix Zoom Videos Not Working Problem on Windows - Fix 1: Check If Your Camera Has Permission to Work with Zoom

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Thanks, Max. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Paloma Bianchini Independent Advisor. Hello, how are you? Welcome to the Microsoft community! My name is Paloma B. I understand that your webcam is causing problems with the zoom. What version of zoom are you using? What is your webcam model? This problem should probably be some incompatibility of the zoom with your webcam, as the error does not occur in the windows camera application.

You mentioned that you noticed this after updating the webcam driver, try to roll back the drive please and check if this occurs. Select Device Manager; 3. In Cameras, right-click on your webcam, and go to the properties option; 4. Navigate to the Driver tab and click on the Revert Driver button, if available; 5. If the button to reverse is not available, click Uninstall Device; 6. Restart the computer; 7.

Access the webcam manufacturer's website, whether integrated with the notebook or USB and download the most current driver. Make sure that other programs or applications that use the webcam are completely closed or not in use.

The webcam might be associated with another software program or not responding. Often, simply restarting the computer can correct the problem. Restart the computer, and then open your webcam software as soon as Windows finishes loading. If your webcam is working, a preview of your webcam is displayed.

You can also choose a different webcam, if available. Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver. Use the following steps to change the driver for your webcam:.

If a Let's identify your product to get started page displays, click Laptop or Desktop. Type the model name for your computer in the Or, enter your serial number field, and then click Submit. If a Matching products web page opens, select your model number from the list. The software results page for your computer displays with the default operating system selected.

If you need to change the operating system, click Change, select your version, and then click Change. If a webcam driver update is available from HP, download the file to your computer and install the software according to the instructions on the webpage. After updating, restart the computer, and then try using your software again. If the problem persists, continue using these steps to install a generic Windows USB video driver.

If a webcam driver is not available from HP or you cannot access the Internet, continue using these steps to install a generic Windows USB Video driver. If there is no imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document. If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam or Microsoft USB Video Device driver.

Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps. Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties. Make a note of the existing name of the webcam driver Example: HP Webcam , as it might change after the update. Hope this helps! Keep me posted for further assistance. Didn't find what you were looking for?

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- Why is my laptop camera not working on zoom

 

Also, you can check out our tips on how to increase internet speed. To access these options, click the cog icon Settings on the main screen of the Zoom desktop app, or click the arrow icon within the video camera icon during a call and then select Video Settings on the pop-up menu.

Sharing your screen is an important part of many Zoom calls. Sharing your screen takes up a lot of bandwidth. Use a wired connection, if available, for the best performance. Your meeting will then start with only audio, freeing up bandwidth. Your video will not be automatically turned on. When sharing your screen, the viewer can request remote control to help you troubleshoot or explain a process more clearly.

This tool is listed as Request Remote Control under View Options and can be accessed at any time while sharing the screen. Chances are, the sharer host is not agreeing to the request for remote control. A notification will pop up on their screen, and they must choose Allow to enable remote control.

The sharer host may be interrupting the process. Technically, the person sharing their screen can stop the remote control at any time by clicking their mouse.

Always leave the host computer alone while the viewer client assumes remote control. You could be on the wrong device. Another common problem is not being able to receive email messages from Zoom. This can include notifications and activation emails.

These can take up to 30 minutes to arrive and may take longer. Emails will come from no-reply zoom. This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More. How To Guide. Last updated May 31, 0. You might also like. Information Answer. Last Published Date. Article Properties. Request a Service. Report a Problem. It works in a way that it removes any minor conflicts in the software that resist the normal Zoom meeting experience.

Moreover, it also refreshes the system and gets rid of any app or window-related issues. If you are hosting a video conference call on Zoom and suddenly Zoom meeting video starts flickering, do not lose your control and follow several steps to get yourself out of this mess.

You can always take excuses from your client and follow this simple process as it does not take much time and is workable. As the windows restart, again set the connection on your Zoom app, and test if the problem has been resolved.

Upgrading and updating the regular apps you use is an important life function, don't you think? Most of the app-related problems are significantly solved by upgrading them to the latest version available, and boom! Problem solved. Henceforth, if your video keeps lagging or starts flickering in between an important Zoom conference meeting, there might be a problem with camera drivers.

In the following section, enlisted are several steps that can update your camera drivers to the latest available version and put your Zoom video problem to rest. You can also uninstall the drivers and then upgrade them to their latest version to make sure no problem occurs due to the camera drivers. After the drivers have updated, test the improvement by connecting to the meeting and if the problem has been resolved.

Most of the time, Zoom meeting videos do not work due to a simple backstage problem in Windows. During security issues, the windows do not allow the camera or the webcam and are toggled off. After that, again, connect to your Zoom meeting and check if the camera works. It also happens quite often that the webcam access is given to the windows, but the Zoom is not selected from the apps that can access the camera; hence, you have to perform a background check on the numerous settings of your PC.

Also, if the problem persists, try to disable the other apps that have access to the camera and then go for a test Zoom meeting. Presenting you the most effective solution to all your Zoom video freezing problems. It works most of the time and refreshes the windows as well as the app. That is right. Uninstalling the Windows Zoom App and then reinstalling it can help your video to operate normally.

In the section below, given are a series of simple steps that will allow reinstalling the Zoom app. Make a test meeting connection to check if the problem has been resolved. Trouble Shooting any problem or specifically an app can solve several problems in a go. Using Zoom troubleshooting can have a significant impact on the working of Zoom videos.

Therefore, if you face a video freezing problem during your call, you can take a second from the meeting and follow a simple set of instructions that can allow videos to work properly. The troubleshooting of the Zoom app is not complicated.

 

- Why is my laptop camera not working on zoom

 

Any help would be appreciated. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Search the community and support articles Windows Windows 10 Search Community member. I have been trying to join zoom meetings but although I get connected and the audio is ok the camera doesn't seem to be working. How can I fix this as I need to do some courses by zoom. This thread is locked.

You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Step 4: Uninstall and reinstall webcam software Uninstall the webcam software.

Go to the webcam software website to install the latest version of the software. Step 5: Test your webcam Zoom Testing your webcam if you are not in a meeting Log in to the Zoom client. Click your profile picture, and then select Settings. Click the Video tab. Click Video Settings.

Step 6: Update or change the webcam driver Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver.

NOTE: If you cannot find the operating system you want in the list, HP does not have drivers for that operating system. From the list of available software and driver categories, find the webcam driver. In Windows, search for and open Device Manager. Double-click Imaging Devices to expand the list of webcam drivers. On the Webcam Properties window, select Update Driver Select to Browse the computer for the desired driver.

Click Let me pick from a list of device drivers on my computer. Remove the selection from Show compatible hardware. Click Next to install the webcam driver. Was this reply helpful? Yes No. My name is Paloma B. I understand that your webcam is causing problems with the zoom. What version of zoom are you using?

What is your webcam model? This problem should probably be some incompatibility of the zoom with your webcam, as the error does not occur in the windows camera application.

You mentioned that you noticed this after updating the webcam driver, try to roll back the drive please and check if this occurs. Select Device Manager; 3. In Cameras, right-click on your webcam, and go to the properties option; 4.

Navigate to the Driver tab and click on the Revert Driver button, if available; 5. If the button to reverse is not available, click Uninstall Device; 6. Restart the computer; 7. Access the webcam manufacturer's website, whether integrated with the notebook or USB and download the most current driver.